UCN, Inc.
UCN, Inc. (OTC.BB: UCNN) began in 1997 as a reseller of telecommunication
services. After a series of strategic acquisitions commencing in 2002, UCN emerged in 2003 with a new
product approach that combines an innovative national voice over IP (VoIP) network with on-demand
proprietary telephony software for contact handling/contact management applications. The company is
changing the way mission critical applications are delivered and priced for the contact center
marketplace, or for any business or department seeking to improve how it manages the productivity and
quality of its customer contact opportunities.
The UCN product offering, which combines long distance service (over the UCN IP
network) with a set of pre-integrated, contact handling applications embedded within the network,
enables UCN to offer advanced contact handling services at an affordable price. Plus, UCN technology
supports traditional TDM equipment, which means UCN customers do NOT have to upgrade to IP equipment
in order to take advantage of UCN IP applications. And because UCN owns the network and the
applications that run within the network, they are able to service this middle market with
price-acceptable solutions that improve worker productivity, the quality of the customer contact and
operational efficiency. To replicate the UCN IP network architecture and application software
environment would require a significant development investment in terms of man years and dollars. The
UCN IP network and development environment have been in development since 1994.
Request a UCN, Inc. rate quote. We will confirm
if UCN, Inc. T1, or T3 DS3
is available in your area and assist with negotiating the lowest rate possible. We will Broker your
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UCN, Inc. offers a range of Call Center communications services designed to give
maximum flexibility in building solutions. UCN is a provider of on-demand contact handling application
services and business long distance services delivered over its national VoIP network. The inContact™
application suite includes an integrated package of advanced contact handling, reporting and
administration applications, and inControl™, a unique, rapid application development tool.
Services Offered:
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Data services
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Voice services
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InContact provides a seamless caller experience to agents located in the office
or at home. Supervisor reporting, monitoring and recording tools, apply to the at-home agent
as effectively as the in-office agent.
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Offer multi-carrier solutions including T1 to GigE, Point-to-Point, Switched 1+
service, basic Toll Free.
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Enhanced call routing. - unified contact processing to integrate voice, email and
web chat.
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Interoffice connections
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UCN has developed strong relationships with all the high quality, top tier
telecommunications carriers for network transport of voice and data traffic.
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Virtual PBX
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Flexibility: By offering multiple access methods, hybrid VPN services, modular
security offerings, industry-specific application support and end-to-end management options.
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World-Class Network Reliability:
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Guaranteed Performance - On all products and services, UCN, Inc. offers
industry leading guarantees, including network availability, better packet delivery and roundtrip
latency.
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Scalable - UCN, Inc.'s technology supplies expandable capacity for future
demands.
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Nationwide - UCN, Inc. offers services in almost every major metropolitan
service area in the U.S. They offer connections & services to almost every city, ensuring they
can meet your domestic needs.
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Universal Access Methods - Global Remote Access service allows mobile users
to easily access the Internet and your corporate network from thousands of worldwide dial-up,
wireless and wired broadband locations.
Strengths:
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UCN partner carriers include: Qwest, MCI, Global Crossing, Level 3 and Broadwing
long distance services.
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National intelligent network. The company specializes in dedicated internet
access services, dedicated voice and data services, switched voice and on-demand contact handling
applications (inContact).
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This combined solution – the network and the software applications - makes UCN
the ideal choice for call centers or any business in need of advanced contact handling solutions.
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Provides businesses with hosted PBX, CRM, IVR, contact handling, voice and web
conferencing, and telecommunications expense management applications.
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Instant T1 Provider rate quotes. Request an
UCN, Inc. rate quote. We will confirm if UCN, Inc. is
available in your area and assist with negotiating the lowest rate possible. |
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